Salary£31000 per annum
I'm currently recruiting on behalf of a established organisation based in Royston. The purpose of the role is to provide efficient and effective Customer service, managing the co-ordination of the order to cash process for export products. You will proactively manage the customer relationship, enhancing their experience with the company, improving customer retention and contributing to the development of customer revenue.

Key experience required is,

• Experience of working in a customer services function for an International business (preferably a manufacturer)
• Experience of managing customer service through the order to cash' process
• Experience of handling customer exports, including; understanding incoterms, creation of export documentation, booking and managing air/sea/road collections/deliveries with hauliers
• Experience of building strong customer relationships (both externally and internally) through the delivery of exceptional customer service
• Experience of using a SAP or ERP system
• Experience of working closely with production, planning, commercial, logistics and finance teams when required to meet tight deadlines
• A collaborative team player - the how is as important to us as the what they do

If you are interested in this role, please contact us now.

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