Salary£32,000 - £40,000 per annum PART TIME AVAILABLE
A great opportunity to work in creative and lively team. You will be working for a leading retailer in supporting the development of a new CRM data-base as part of their wider IT modernisation programme.

My client is looking to develop a new CRM system on the Dynamics 365 platform that will help build a better customer experience

  • The main focus of the role will be assisting with the build of processes and building/delivering the solution in line with functional design documentation. You will support implementation, ongoing use of the application and end user training.
  • You will work closely with internal stakeholders including IT and Membership to understand their current processes and help define new processes.
  • Ensure that functional specification documents support effective development of the system, recognise areas for improvement and promote ideas for the implementation
  • In addition to excellent communication, collaboration and people management skills, you should possess very good organisational skills, be a pragmatic person and highly focused on delivery.

Skills and Experience:
  • A strong background in running and administering CRM systems - ideally Microsoft Dynamics
  • Knowledge of CRM workflows and processes
  • Experience of creating and updating user and process documentation.
  • Experience of assisting with UAT testing and planning.
  • Ability to recognise areas of improvement and support the change process
  • Ability to analyse reports and act upon the information to improve results

Salary: £32,000 - £40,000
Flexible working available for approx 22 - 30 hours per week
Contract: 12 months

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