Contact Centre ManagerReference: J50334
Duties will include;
- Managing team and Team Leaders
- Daily review of statistics and analysis of results
- Implementation of new policies and procedures
- Motivate team and create a positive work environment
- Ongoing training and coaching
- Meeting and setting individual and team targets
- Reviewing trends
- Working to retention targets
You will need to be a proven effective leader and have experience of changing environments. You will have excellent communication skills and be able to lead the team by example.
This is a great opportunity to join a growing business where there is further opportunities for the right individual.