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Salary£21,000 - £23,000 + monthly bonus
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LocationChelmsford
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TermPermanent
A great opportunity has arisen for a well-established and successful business solutions providers based near Chelmsford. The role has arisen due to an internal promotion, the company offer a modern working environment, with great offices in a rural location based on the outskirts of Chelmsford.

The business is growing and expanding into new sectors, so it's a great time to join them.
It's a unique role, responsible for the management of three remote teams who all work from home, key duties and responsibilities will include;

-Day to day responsibility for the management of three remote based teams:
-Managing the recruitment, onboarding process and initial and ongoing training for the teams
-Overseeing the rotas for all three roles with support.
-Ensuring adequate shift cover to provide fast response times across all teams.
-Proactively monitoring and managing a high Quality of Service across all engagement channels.
-Ensure ongoing regulatory compliance.
-Handle escalated complaints and refund processes.

This could be a great opportunity for a call centre team leader looking to move into a role with more regular office hours.

Key skills and experience needed for the role include;

• A minimum of 2 years' experience in a call centre environment leading a team
• Experience of managing, rostering, reviewing KPI's and training
• Strong people skills
• Strong communication skills - face to face and remotely
• Excellent grasp of the MS Office suite, especially Excel
• Good analytical and reporting skils

Benefits include;
-Monthly bonus dependent on KPI's
-Daily lunch provided
-Free parking
-Company pension
-Progression and development opportunities
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