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SalaryVery good - based on experience
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LocationBasildon
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TermPermanent
A leading and expanding independent business on the outskirts of Basildon are seeking to recruit an experienced 2nd line Support Engineer to join their IT team ASAP.

Following further investment across the IT estate the business are looking for a broad range of skills and a hands on approach.
Duties will include:

* 2nd line IT support across a number of UK sites
* Administration across a number of CRM & ERP systems as well as a range of applications
* Escalation point for IT issues from helpdesk/1st line team
* Working with the broader IT team on general infrastructure issues and new projects
* problem solving across full range of IT issues
* Supporting hardware purchasing and set-up of new laptops, desktops, mobiles & tablets
* Willingness to step up and cover at a more senior level and progress into 3rd line issues
* Working with 3rd party suppliers

Experience in the following would be useful:

* Experienced in an ITIL environment
* Broad range of exposure to various systems and applications
* Experienced with Offcie365, Windows 10 - Dynamics Nav experience ideal but not essential
* Experience using a service desk tool and ticketing system in a busy environment
* Hands on and friendly with good customer facing skills
* Range of networking skills - DNS / DHCP / TCIP
* Experience using active directory

The business are offering training and development with a clear career path and excellent opportunities as the business grows.
They offer an excellent salary and broad range of benefits. Flexi-working and work from home will be available in the current landscape.
Please apply for further details...
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