1st Line Technical SupportJob not available
Please note you must have a full driving license and access to a vehicle to be considered for this role.
• Use technical knowledge to interpret customer requirements, troubleshoot calls, provide advice and fault resolution on first contact in accordance with the Service Desk Service Level Agreements.
• Providing technical advice to customers and team members.
• Using own judgment, gather detailed, complex and sensitive information and where appropriate input this accurately into the Service Desk tools and other system software.
• Utilise existing technologies to obtain and manipulate software/hardware information and to remotely administer systems.
• Assist in the monitoring of infrastructure, raising support calls and escalating when appropriate.
You must have a keen passion for technology and a strong desire to learn within this field
Excellent communication skills are an absolute must have for this role
At least 6 months experience within a technical support role
Office 365, Active Directory and some networking knowledge is essential
You must drive and have access to a vehicle
For further information please contact Jenny Saban in our Cambridge office
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